Refund policy

Thank you for shopping at GIO Sport. We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.

1. Return Window

You have 30 days from the date of delivery to request a return for your product. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The product must be unused, unworn, and in the same condition that you received it.

• It must be in its original packaging.

• It must be in suitable conditions for resale.

3. Return Shipping Costs

• Customer Responsibility: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

• Exceptions (Free Returns): GIO Sport will cover the return shipping costs only in the following cases:

  • The product received is defective or damaged upon arrival.

  • An incorrect item was shipped due to an error by GIO Sport.

4. How to Start a Return

To initiate a return, please contact our support team at info@giosportstore.com with your order number and proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment.